1 Information you provide to us voluntarily:
You may give us your personal information when you:
• make a booking with us
• correspond with or contact us;
2 What we collect:
We collect, store and use the following types of information:
• your name and contact details (including your postal address, telephone number, email address
• details about the services we provide to you;
Financial information such as bank details or credit/debit card details where you provide this to make a booking may be retained by the 3rd parties we use to process these payments. None of this information is retained by Us.
3 How we use your information:
What we use your personal information for:
We use the information collected for a number of purposes, including:
• to deliver our services;
• to make and manage bookings and payments;
• to manage our relationship and communicate with you;
• to obey laws and regulations that apply to us.
We do this so we can
• keep our records up to date;
• charge for services;
• administer our website and keeping it safe and secure;
We do not share information gathered other than to those third parties with which we have a relationship to provide services to you.
We use WIX to host our site and Paypal and Stripe to process payments
Other circumstances in which we will disclose your information
We will disclose your information to local and foreign regulators, governments, law enforcement authorities, advisors, courts, tribunals and arbitrators when we have a legal obligation to do so or when we believe our compliance with the request to be fair, reasonable and lawful, e.g. to detect, prevent or investigate security breaches, fraud or other crimes.
We will also disclose your information to establish, exercise or defend legal claims, for example: (i) to enforce our Terms and Conditions; (ii) to ensure the safety and security of our users and third parties; and (iii) to protect our rights and property and the rights and property of our website visitors, consumers and third parties.
Whenever we collect or process your personal data, we will only keep information about you for as long as we need to fulfil the purposes for which we are processing your information. At the end of that retention period, your data will be deleted.
Examples of our retention periods are:
Where you have made a booking, we would normally keep your information for a period of up to seven years.
Where we need to keep your information for dealing with legal claims or complaints, we would normally keep it for seven years from the end of that matter.
We do not use information gathered for marketing but if you wish us to keep in touch after staying with us, just let us know.
Links to other websites
Where we provide links to other websites, we do so for information purposes unless otherwise indicated. The other websites are outside our control and are not covered by this privacy notice. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy notice, which may differ from ours.
If you have any queries regarding this privacy notice, please contact us as follows:
Post: Milmar, Croft Road, Lochcarron, IV54 8YA
Tel: 01520 722104
This notice may be changed at any time